September 17,2023

Small Business Guide to Conversion Rate Optimisation from Hurricane Digital

Digital marketing, when executed effectively, can provide significant returns on investment for small businesses in Brisbane. However, as the online marketplace gets increasingly congested and consumer attention becomes fractions, optimising your conversion rate is more important than ever. Conversion rate optimization, or CRO, is the strategic process of increasing the percentage of website visitors who complete a desired action – be it submitting an enquiry, making a purchase, or signing up for a newsletter. By focusing on improving CRO, small businesses can maximise their return on investment (ROI) and get the most out of their digital marketing efforts.

In this comprehensive guide, we will highlight the significance of conversion rate optimisation for small businesses and outline fundamental CRO best practices tailored specifically to the Brisbane market. From understanding crucial metrics for evaluating success, improving user experience, conducting A/B testing, and optimising landing pages to implementing remarketing strategies, we will cover various aspects of CRO tailored to the unique needs of a local business.

Furthermore, discover how working with Hurricane Digital, Brisbane’s leading local business-focused marketing agency, can take your conversion optimisation efforts to new heights. With access to cutting-edge tools and expertise, you can partner with a team that genuinely understands the demands and challenges faced by small businesses, offering tailored solutions to help you thrive online.

By implementing and refining these proven CRO strategies, your Brisbane-based small business can experience sustainable growth and increased ROI, ensuring you remain competitive in an ever-evolving digital landscape. So, let’s delve into the world of conversion rate optimization and unlock its full potential for your small business.

The Key Metrics for Evaluating Conversion Rate Optimisation Success

To effectively measure the success of your CRO efforts, it’s essential to understand and track key performance metrics. These metrics not only serve to gauge the effectiveness of your strategies, but also guide data-driven decision making when refining your CRO efforts. Some crucial metrics to consider for small businesses in Brisbane include:

  1. Conversion Rate: The percentage of website visitors who complete a desired action on your site.
  2. Bounce Rate: The percentage of users who exit your site after viewing only one page, without interacting further—a lower bounce rate typically indicates a more engaging and optimised website.
  3. Average Time on Page: The average duration users spend on specific pages of your site—longer durations may indicate users are engaging with your content, while shorter durations may signal a need to improve page content or user experience.
  4. Cost per Acquisition (CPA): The average cost incurred to acquire a new customer through your marketing efforts.

The Role of User Experience (UX) Design in Conversion Rate Optimisation

User experience plays a significant role in the overall success of your CRO efforts. Excellent UX design not only ensures visitors have a smooth and enjoyable experience on your website, but it also encourages them to take the desired action. Improve your website’s user experience by focusing on the following elements:

  1. Page Load Speed: Faster-loading pages contribute to improved user satisfaction and higher conversion rates. Optimise your site’s loading speed by compressing images, reducing redirects, and minimising HTTP requests.
  2. Mobile Responsiveness: Ensure your website is optimised for viewing on mobile devices, as a majority of users now browse the web through smartphones and tablets.
  3. Intuitive Navigation: A robust and user-friendly navigation structure enables users to effortlessly explore your site and find what they’re looking for, ultimately leading to higher conversion rates.
  4. Clear Calls to Action (CTA): Make it easy for visitors to take the desired action by placing well-designed, compelling CTAs prominently throughout your site.

A/B Testing for Data-Driven Insights and Continuous Improvement

A/B testing, also referred to as split testing, is a core component of effective conversion rate optimisation. By creating multiple variations of a page element, such as headlines, images, or CTAs, and measuring the performance of each variation, you gain crucial insights into the effectiveness of various design and content choices. This data-driven analysis ultimately improves your overall CRO efforts, focusing on the aspects that deliver the highest ROI.

To conduct successful A/B tests, follow these essential steps:

  1. Identify the page elements to test, focusing on elements that strongly impact conversions.
  2. Develop variations for each chosen element.
  3. Launch the test, splitting traffic evenly between the original and the revised variation.
  4. Monitor the test results, comparing the performance of each variation in terms of conversions and other relevant metrics.
  5. Analyse the data and implement the winning variation.

Enhancing Landing Page Effectiveness to Drive Conversions

A high-converting landing page is crucial in driving leads and maximising your ROI. Focus on the following elements to create an optimised landing page:

  1. Compelling Headline: A captivating headline that clearly communicates your value proposition is essential in capturing user attention.
  2. Engaging Visuals: Use high-quality images, graphics, or videos to complement your content and keep users engaged.
  3. Persuasive Copy: Write clear, concise, and benefit-driven copy that resonates with your target audience and showcases the advantages of your product or service.
  4. Seamless Forms: Ensure your landing page forms are easy to complete, with minimal fields and a straightforward submission process.

Using Remarketing to Reconnect with Your Potential Brisbane Customers

Remarketing, or retargeting, allows you to reconnect with potential customers who have visited your website but not yet converted. By displaying targeted ads to these potential customers as they browse other websites, you can keep your brand top-of-mind, increasing the likelihood that they will return and complete the desired action.


For small businesses in Brisbane, conversion rate optimisation is a valuable element in maximising return on investment from digital marketing efforts. By focusing on crucial metrics, enhancing user experience, performing A/B tests, optimising landing pages, and implementing remarketing strategies, businesses can drive higher conversions and grow online. 

Partner with Hurricane Digital to elevate your CRO efforts, and achieve sustainable growth and increased ROI for your business in the competitive Brisbane market. Contact our digital marketing company today to learn how we can help your business grow!

I guess what we’re trying to say is that you should hit the damn button

Book Your Strategic Call →