July 4,2023

Guide to Reclaiming Your Google My Business Listing

Google My Business is a free tool that allows businesses to control their online presence across Google, including Google Maps and Search. It’s a great way to help potential customers find your business and learn more about what you offer. However, sometimes businesses lose access to their Google My Business listing. This can happen for a variety of reasons, such as changing email addresses or employees leaving the company. To help prepare you for this, we thought it would be helpful to put together a brief guide on how to get your listing back. If this is something that you’re interested in learning more about, read as we walk you through the different steps to reclaim your Google My Business listing and get back control of your online presence.

Step 1: Verify Ownership

The first step in reclaiming your Google My Business listing is to verify ownership. This can be done in a few different ways, depending on the situation. If you previously verified your listing, but lost access, you can try to regain access by signing in to the Google account you used to verify the listing. If that doesn’t work, you can request ownership of the listing. To do this, sign in to Google My Business and click on the listing you want to claim. Then, click on the “Request Ownership” button and follow the prompts. You’ll need to provide some information to prove that you’re the rightful owner of the listing, such as your business address and phone number.

Step 2: Confirm Your Business Information

Once you’ve verified ownership of your Google My Business listing, the next step is to confirm that your business information is correct. This includes your business name, address, phone number, website, and hours of operation. It’s important to make sure this information is accurate, as it will be displayed on Google Maps and Search when potential customers search for your business. If any of the information is incorrect, you can update it by signing in to Google My Business and clicking on the “Info” tab. From there, you can edit your business information and make sure it’s up-to-date.

Step 3: Optimise Your Listing

Now that you’ve reclaimed your Google My Business listing and confirmed your business information, it’s time to optimise your listing. This means adding additional information that can help potential customers learn more about your business. Some things you can do to optimise your listing include:

  • Adding photos of your business, products, and services.
  • Creating posts to promote special offers or events.
  • Encouraging customers to leave reviews.
  • Responding to customer reviews and questions.

By optimising your Google My Business listing, you can increase your visibility on Google and attract more customers to your business.

Step 4: Monitor Your Listing

Once you’ve reclaimed your Google My Business listing and optimised it, it’s important to monitor it on an ongoing basis. This means checking for new reviews, responding to customer questions and concerns, and updating your business information as needed. By monitoring your listing, you can ensure that your online presence is accurate and up-to-date, and that you’re providing the best possible experience for your customers.


By following these steps, you’ll be able to reclaim your listing and optimise your business’ online presence. With a well-optimised Google My Business listing, you can increase your visibility on Google, attract more customers to your business, and provide the best possible experience for your customers.

If you’re looking for a local marketing agency in Brisbane, then you’ve come to the right place. Hurricane Digital provides the most cost effective and efficient services in the industry. For more information on what we can do for you, reach out to us today!

I guess what we’re trying to say is that you should hit the damn button

Book Your Strategic Call →